Accessibility Statement

Upsiden is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards.

Our Commitment

At Upsiden, we believe that technology should be accessible to everyone. We are committed to providing a website and digital experience that is accessible to all users, including those with disabilities. Our goal is to ensure that our website is usable by people with a wide range of abilities and disabilities.

Accessibility Standards

We strive to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards. These guidelines explain how to make web content more accessible for people with disabilities and user-friendly for everyone.

Current Accessibility Features

  • Keyboard Navigation: Our website can be navigated using only a keyboard
  • Screen Reader Compatibility: We use semantic HTML and ARIA labels to ensure compatibility with screen readers
  • Alternative Text: Images include descriptive alternative text
  • Color Contrast: We maintain sufficient color contrast ratios for text readability
  • Responsive Design: Our website adapts to different screen sizes and zoom levels
  • Skip Links: Skip navigation links are provided for keyboard users
  • Form Labels: All form fields have clear, descriptive labels
  • Heading Structure: Proper heading hierarchy for easy navigation

Check Your Accessibility Settings

Use this tool to verify your current accessibility preferences:

Ongoing Improvements

We are continuously working to improve the accessibility of our website. Our efforts include:

  • Regular accessibility audits and testing
  • User testing with assistive technologies
  • Staff training on accessibility best practices
  • Incorporating accessibility considerations into our design and development process
  • Staying updated with the latest accessibility guidelines and standards

Assistive Technologies

Our website is designed to work with a variety of assistive technologies, including:

  • Screen readers (JAWS, NVDA, VoiceOver, TalkBack)
  • Voice recognition software
  • Keyboard-only navigation
  • Screen magnification software
  • Alternative input devices

Browser Compatibility

Our website is tested and optimized for the following browsers:

  • Chrome (latest version)
  • Firefox (latest version)
  • Safari (latest version)
  • Microsoft Edge (latest version)

Third-Party Content

While we strive to ensure that all content on our website is accessible, some third-party content may not fully conform to accessibility standards. We work with our partners and vendors to improve the accessibility of all content on our site.

Feedback and Contact Information

We welcome your feedback on the accessibility of our website. If you encounter any accessibility barriers or have suggestions for improvement, please contact us:

Accessibility Contact

Email: accessibility@upsiden.com

Phone: +1 (800) UPSIDEN

Mail:
Upsiden Accessibility Team
New York, NY
United States

When contacting us about accessibility issues, please include:

  • The specific page or feature you're having trouble with
  • The assistive technology you're using
  • A description of the problem you encountered
  • Your contact information for follow-up

Response Time

We aim to respond to accessibility feedback within 2 business days. For urgent accessibility issues, please call our support line at +1 (800) UPSIDEN.

Alternative Formats

If you need information from our website in an alternative format, please contact us. We can provide content in formats such as:

  • Large print
  • Audio format
  • Braille
  • Electronic text

Accessibility Statement Updates

This accessibility statement was last updated on January 15, 2024. We review and update this statement regularly to reflect our ongoing accessibility improvements.

Legal Information

Upsiden is committed to compliance with applicable accessibility laws and regulations, including the Americans with Disabilities Act (ADA) and Section 508 of the Rehabilitation Act.

Accessibility Tools

To enhance your browsing experience, you may find these accessibility features helpful:

  • Browser Zoom: Use Ctrl/Cmd + Plus (+) to increase text size
  • High Contrast: Enable high contrast mode in your operating system
  • Text-to-Speech: Use your browser's built-in text-to-speech features
  • Keyboard Shortcuts: Tab to navigate, Enter to select, Escape to close dialogs