Warranty Protection

Your Upsiden investment is protected

Standard

3 Years

Included with purchase

  • Parts and labor coverage
  • Remote technical support
  • Hardware diagnostics
  • Shipping coverage (one way)
  • Email support

Premium

5 Years

From $299

  • Everything in Standard
  • Priority 24/7 support
  • On-site service available
  • Accidental damage protection
  • Express replacement
  • Annual maintenance

Enterprise

Custom

Contact for pricing

  • Everything in Premium
  • Dedicated account manager
  • Custom SLA agreements
  • Bulk coverage options
  • Training sessions
  • Preventive maintenance

What's Covered

Our warranty covers defects in materials and workmanship under normal use conditions. This comprehensive coverage ensures your Upsiden system performs as designed.

Hardware Components

  • Motherboard and all integrated components
  • Processors (CPU/GPU)
  • Memory modules (RAM)
  • Storage devices (SSD/HDD)
  • Power supply units
  • Cooling systems
  • Case and structural components
  • All internal cables and connectors

Peripherals (if purchased with system)

  • Upsiden keyboards
  • Upsiden monitors
  • Upsiden audio devices
  • Included cables and adapters

What's Not Covered

While our warranty is comprehensive, certain conditions and damages are excluded to ensure fair coverage for all customers.

  • Damage from accidents, abuse, misuse, or mishandling
  • Damage from natural disasters (flood, fire, earthquake, etc.)
  • Cosmetic damage that doesn't affect functionality
  • Damage from unauthorized modifications or repairs
  • Normal wear and tear
  • Software issues not related to hardware defects
  • Consumable parts (batteries after 1 year)
  • Damage from improper voltage or power surges

How to Make a Claim

We've streamlined our warranty claim process to get you back up and running as quickly as possible.

1

Contact Support

Reach out via phone, email, or live chat with your issue and serial number

2

Diagnosis

Our technicians will troubleshoot and determine if warranty service is needed

3

Service Authorization

Receive an RMA number and shipping instructions or schedule on-site service

4

Repair/Replace

We'll repair or replace defective components and return your system promptly

Frequently Asked Questions

When does my warranty coverage begin?
Your warranty coverage begins on the date of delivery. We'll automatically register your warranty using your order information, so no additional registration is required.
Can I transfer my warranty to someone else?
Yes, our warranties are transferable. Contact our support team to update the warranty registration with the new owner's information. This can add value if you decide to sell your system.
What if I need service outside my country?
We offer international warranty coverage in most countries. Contact our global support team for assistance. Note that shipping costs for international claims may apply.
How long do repairs typically take?
Standard repairs are completed within 5-7 business days from receipt. Premium warranty holders receive expedited 2-3 day service. Express replacement options are available for critical situations.
Can I upgrade my warranty after purchase?
Yes, you can upgrade to Premium or Enterprise coverage within the first 90 days of purchase. After 90 days, upgrades are subject to system inspection and approval.

Need Warranty Service?

Our expert support team is ready to help you with any warranty-related questions or service requests.

Contact Support Check Warranty Status