Legal terms and conditions
Last updated: December 20, 2024
These Terms of Service ("Terms") govern your use of the Upsiden website located at www.upsiden.com (the "Service") operated by Upsiden Inc. ("we", "us", or "our").
By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of these terms, then you may not access the Service.
These Terms contain a binding arbitration provision and class action waiver, which affect your legal rights. Please read them carefully.
You must be at least 18 years old to use our Service. By using our Service, you represent and warrant that you meet this age requirement.
To access certain features, you may need to create an account. You agree to:
You may not use our Service to:
We reserve the right to terminate or suspend your account immediately, without prior notice, for any breach of these Terms.
We strive to display our products accurately. However, we do not warrant that product descriptions, colors, or other content are error-free, complete, or current.
Your order constitutes an offer to purchase. We may accept or decline your order at our discretion. Order acceptance occurs when we send a shipping confirmation.
You may cancel your order within 24 hours of placement, provided it hasn't been shipped. Custom or personalized orders cannot be cancelled once production begins.
Product availability is subject to change. We reserve the right to limit quantities and discontinue products without notice.
We accept the following payment methods:
Payment is due at the time of order. By providing payment information, you authorize us to charge the total amount to your selected payment method.
Applicable sales tax will be calculated and added to your order total based on your shipping address and current tax laws.
All transactions are processed in USD. International customers may incur currency conversion fees from their financial institutions.
All payment information is encrypted and processed securely through our PCI-compliant payment partners. We do not store credit card details.
The Service and its original content, features, and functionality are owned by Upsiden Inc. and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.
"Upsiden" and our logos are trademarks of Upsiden Inc. You may not use our trademarks without our prior written permission.
By submitting content to our Service (reviews, comments, etc.), you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, and distribute such content.
We respect intellectual property rights. If you believe any content infringes your copyright, please contact us with:
All Upsiden products come with a 3-year limited warranty covering defects in materials and workmanship under normal use. This warranty does not cover:
We offer a 30-day return policy for unopened products in original condition. To initiate a return:
Refunds are processed within 5-10 business days after we receive and inspect the returned product. Shipping costs are non-refundable unless the return is due to our error.
Custom-configured products are final sale and cannot be returned unless defective.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, UPSIDEN INC. SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, USE, OR GOODWILL.
You agree to indemnify and hold harmless Upsiden Inc., its affiliates, and their respective officers, directors, employees, and agents from any claims, damages, or expenses arising from your use of the Service or violation of these Terms.
These Terms shall be governed by and construed in accordance with the laws of California, United States, without regard to its conflict of law provisions.
If you have questions about these Terms of Service, please contact us:
Upsiden Inc.
123 Innovation Drive
San Francisco, CA 94105
United States
Email: legal@upsiden.com
Phone: +1 (888) UPSIDEN
We reserve the right to modify these Terms at any time. We will notify you of any changes by posting the new Terms on this page and updating the "Last updated" date.
If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.